Store Policies and Customer Service
To begin the loan process, you must:
- Bring the item that you are going to sell or pawn to the store.
- You must have a Government issued ID (state issued driver's license or ID Card).
- The loan process will take roughly 10 minutes.
- All loans are 30 day loans.
- Within 30 days you must either pay off the loan or make an interest payment. The interest payment will extend the loan length another 30 days. You may do this as many times as you wish.
- If neither of the above is done, collateral property becomes store property on the 90th day.
- Office hours are 9:00am - 6:00pm, Monday-Friday, CST.
- E-mails are checked Monday-Friday and the response time is usually within 24 hours.
- We usually ship items UPS Ground. We will ship higher levels of service at the buyer's expense if buyer requests.
- Orders are typically shipped the same day payment is received (excluding weekends and holidays) but never more than 72 hours after receipt of payment.
- Payments received after 2:30pm CST will be shipped the following business day.
- We will ship internationally, additional shipping charges will be added to cover the cost.
- Residents of Alaska and Hawaii will incur higher shipping costs.